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Fawlty Towers – November 2017

‘A beautifully situated hotel but service seriously lacking in certain areas – especially the restaurant where the food was very disappointing. Giggling staff talking with each other and ignoring customers did not impress.’ ‘The bedroom was small and cluttered. The bed was up against the wall. It was small and had a lumpy mattress. Neither… Read more

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Dodgy Deals

By Adam Raphael What is the best way to book a hotel room? You need to be innocent or gullible, to believe that you will get the best deal through an online travel agent (OTA). Yet millions of us do just that, persuaded by advertising campaigns promising a bargain. The cost–billions of pounds in commission… Read more

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Forty Years from Soufflés to Kippers

By Adam Raphael The Guide marks its 40th anniversary on Monday with the launch of its 2018 edition. There is much to celebrate. The print edition sold out last year, the first time that this has happened in living memory. The new edition has 840 entries ranging from great-value B&Bs to luxurious country house hotels…. Read more

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Competing with Amazon

By Adam Raphael Recently I was given a wigging by a Professor of Strategic Management for failing to promise to deliver his copy of the Guide as quickly as he would like. His irate email was provoked by a message saying his ordered copy of the 2017 edition would be dispatched within five working days…. Read more

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A night on a bean bag

By Adam Raphael Earlier this year The Guide decided to inspect a luxury boutique hotel with prices to match. Bed and breakfast cost more than £200 per room. When our anonymous inspector telephoned, saying she was bringing a friend and requesting twin beds, she was told that the only option was an extra bed at… Read more

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Elephant in the room

By Adam Raphael The Good Hotel Guide is a guide for readers. Neither payment, nor hospitality, nor advertising are accepted for an entry in the print edition. But the Guide’s mission is also to promote outstanding hotels, inns, and B&Bs. Last month, we held our first GHG hotel forum at THE PEAR TREE AT PURTON,… Read more

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The Guide is still growing after 40 years

By Adam Raphael The Guide has much to celebrate in this, its 40th anniversary year. An attractive new WEBSITE, improved communication with readers and hotels, and the biggest direct sales of the print edition for seven years. But we are still reaching only a tiny fraction of travellers who would benefit from our advice on… Read more

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Fawlty Towers – October 2017

‘Bathrooms here are modern and minimalist. We do not mind this but cannot understand why in a large bathroom there is nowhere to put one’s spongebag, nor any place for soap or bath gel in the bath. There are flip plugs in the basin – contact lens wearers beware.’ ‘The room was large. Its bathroom… Read more

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Singleton lament

By Adam Raphael Why do singles get such rotten deals from hotels? Easy answers there are none to this frequently voiced complaint. But it would help if hoteliers paid more attention to the woes of singletons. All too often they feel they are regarded as a nuisance. ‘I am becoming increasingly exasperated by being treated… Read more

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