The Good Hotel Guide (‘GHG’) takes the privacy and security of your data very seriously.
Organisations are permitted to process data if they have a legal basis for doing so. GHG processes data on the basis that:
• Express and informed consent has been given by the person whose data is being processed; and/or
• GHG has a legitimate interest in processing data; and/or
Where GHG is relying on solely consent as the basis for proessing data, we are required to obtain your explicit consent and you can modify or withdraw this consent at any time by notifying us in writing, although this may affect the extent to which we are able to provide services to or interact with you in future.
GHG may change this policy from time to time and any such changes will be published on our website. Notwithstanding any change to this policy, we will continue to process your personal data in accordance with your rights and our obligations in law.
This policy is effective from 25 May, 2018.
B. What data do we collect?
We collect the data necessary for GHG to pursue its stated objectives: to collect, edit and publish reviews of hotels that we have selected for our readers; to help our readers in the hotel selection process; to encourage our readers to stay at the hotels we have selected. Data collected and processed may include, but not be limited to:
• Names and contact information such as telephone numbers, email and postal addresses and other data including, where appropriate, communication preferences
• Such other information that is relevant and necessary for GHG to carry out its activities. Such data may be collected, for example, when you provide it through our website when you submit a hotel review, purchase a copy of the Guide, buy a GHG gift voucher, order a discount voucher, join the GHG club or when you provide us with personal data in some other way for whatever purpose.
C. What we do with the data we process
If you are a hotelier, we collect and process data related to your hotel. We collect the data in order to present an accurate picture of your hotel to our readers. We also collect the data in order to communicate with you on an ongoing basis a) pertaining to the accurate representation of your hotel in the GHG, and b) in order to ensure that your hotel is getting the most out of the GHG.
You, as the data subject, may request deletion of your data at any time in writing, subject to any overriding legal requirement for its retention. However, GHG may keep certain data on a suppression list to prevent further unwanted contact or data processing.
D. Your rights in relation to your personal data
You may request details of personal information which we hold about you. Any such request must be submitted in writing. A small fee may be payable if an information request is particularly onerous.
You may choose to restrict the collection or use of your personal information, but this may inhibit or limit the way in which GHG is able to interact with you. You may, at any time, change your mind about what information we hold about you, or if we continue to hold it at all, subject to any legal obligation on GHG to retain data.
You are responsible for the accuracy of data you have provided to GHG. If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect.
You can obtain further information about Data Protection and privacy laws by visiting the Information Commissioner’s website at: https://ico.org.uk/for-thepublic.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, it is only processed by those required to do so. Persons processing data on behalf of GHG do so in accordance with this policy and on the basis that GHG is satisfied that they can and will adhere to our high standards for data protection and security.
The transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
F. Web browsing and Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We may also collect and store information about your browsing device, including, where available, your IP address, operating system and browser type. This is anonymous statistical data about your browsing activities and patterns, and does not contain any personal data.
G. Links to other websites