Good hotel news

Read the latest news, opinions and articles from the Good Hotel Guide team

New 2021 edition of the Guide

By Adam Raphael Publishing a hotel guide in the middle of a pandemic is not for the fainthearted. As the country went into lockdown and hotels closed their doors in March, it was a tough call whether or not to go ahead with this year’s Guide. I am glad that we decided to publish, a… Read more

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Pent up demand

By Adam Raphael On Monday July 29th, the Guide’s website (www.goodhotelguide.com) had its highest number of viewers since its relaunch four years ago. July and August are on course for being our best months ever. This increase in traffic shows that the pent-up demand for staycations is there. That is the good news. The bad… Read more

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GHG Postbag – September 2020

‘You often comment in your monthly emails of the curse of internet booking sites. I agree one should be able to, at the very least, match an internet offer or hopefully better it by direct booking. The following experience shows that it is not always possible. I wanted to book a suite in the Marine… Read more

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Scrabbling to Survive

By Adam Raphael Following three months of Covid hell, the Guide’s hotels, B&Bs and inns have come up with a raft of ingenious ideas to enable them to open their doors. Helium balloons, fogging machines, special isolation breaks and dining under the stars are on offer as hoteliers grapple with the conundrum of how to… Read more

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Time to take stock

By Adam Raphael So where are we? The short, unsatisfactory answer is inching towards normality. Hotels will probably be welcoming their first paying customers next month. Three- quarters of hospitality businesses say they are ready to open by July 4th. But the government has yet to publish the details on how they will be allowed… Read more

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Hotels have their say

By Adam Raphael ‘If we are going to have to operate like a hospital and give second-rate service, we will remain shut. Guests do not want to come away to a sanatorium.’ A tough, not untypical comment. But the good news from our selected hotels is that a clear majority (58%) intend to open as… Read more

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Tales from the front line

By Adam Raphael Hotels may be closed, but they are not down. The Guide’s postbag is full of tales from properties preparing for reopening. Deep cleaning and painting to staff training and improving websites are under way. When restrictions are eased, as I believe they will be in the next few weeks, the public will… Read more

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How to get on board with this year’s travel trends

By Annabelle Thorpe In many ways, travel is like fashion; trends come and go – one year every A-lister wants to be seen hanging out at a Moroccan riad, the next there’s nothing cooler than a Caribbean island retreat. So what’s the big news for 2020? Where should we all be holidaying, and why? The… Read more

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Cancellation woes

By Adam Raphael Judging by the Guide’s postbag, the most common source of bad blood between guests and hotels is cancellation fees. A Devon hotel attracted headlines a few years ago when it sought to reclaim £1,000 from the estate of a woman who had cancelled six weeks in advance of her booking, just before… Read more

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